FAQS

SHIPPING & DELIVERY

We offer shipping worldwide. In rare instances where we're unable to ship to you, we will be in contact to let you know!

All orders placed will be dispatched our warehouse the same day via the selected shipping method.

A tracking link will be sent to you via email, or SMS if you have provided your mobile number. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information. This tracking information will update as soon as your parcel receives the initial scans by the courier. From there, you can track your order in transit! If you have any trouble finding your tracking just email us girls at support@sbyminx.com

If you have made an error with your shipping address, please contact our Customer Service Team immediately via email at support@sbyminx.com. If we are unable to amend your address before your order is dispatched, we will attempt to contact the courier and pass on a redirection request. Unfortunately, once a parcel is scanned into a courier network, we cannot guarantee a redirection request will be successful. If your parcel is returned back to us, we will be in contact with you to arrange redelivery. Please double check and triple check your address is entered correctly before confirming your order. Shipping fees may apply for redelivery.

If you have not received your parcel in the expected timeframe, please firstly check other locations around your property, and with other members of your household. Please also check if you have received a calling card, as this will indicate if your delivery was unsuccessful, or if your parcel has been taken to a collection point for pick up. Alternatively, you may contact our Customer Service Team via email support@sbyminx.com and we will get in touch with the courier. 

We will always do our best to ensure the amount of tax being charged to you is as minimal as possible. However, we cannot guarantee a customer will not encounter any additional handling fees, duties, tax or customs fees upon their order entering their country.

Please note, due to new legislation, VAT in the UK will be charged at point of sale. If you have any further questions, please contact our Customer Service Team via email support@sbyminx.com

Orders over $150 AUD (after discount) will receive free express shipping, worldwide.

RETURNS & EXCHANGES

When it comes to activewear we understand it’s vital to find your perfect fit. That’s why we offer a 14 day exchange period on the size only after the purchase has been received. 

We do not offer any returns or exchanges for change of mind (on colour or style) so please choose carefully before placing your order. 

Please email support@sbyminx.com if you believe your product is damaged or faulty. We will treat this with the highest of priority.

HOW TO LODGE AN EXCHANGE IN 3 EASY STEPS:

1. Meet Exchange Conditions 

To be eligible for exchange, the item must be

Returned in its original condition, unused and unwashed with all tags attached Free from make up, fake tan, animal hair, and scents such as deodorant perfume or washing powder Garments with distinct odour, blemished, signs of wear and tear will not be acceptedItems which are outside of our 7 day exchange period can not be returned. if you have any further queries, please contact our team at support@sbyminx.comItems marked under "SALE" or "SAMPLE" are final and is not eligible for returns or exchanges. Please make sure you've thoroughly read the list of possible faults in all SAMPLE products before checking out as they are discounted for this reason

We ask that you are careful when trying on our garments because upon inspection, if your return doesn't meet the above criteria we will unfortunately have to send it back to you.

2. Contact us to notify initiation of your return

Please contact us via support@sbyminx.com to inform us that you are going to initiate a return before proceeding to post so we are able to keep your size aside.

Please make sure that you state your order number, the style (if there is multiple ordered) and new size you want to exchange for. 

3. Send back your item with return form 

Fill out the return form we attach with your order with all the correct information

RETURN TO THE FOLLOWING ADDRESS:

PO BOX 4236 KIRWAN QLD 4817

Please Note: Customers are responsible to cover all costs involved with returning products. We also recommend that you ask for a tracking number as MINX is not responsible for your item if it goes missing.

Exchange Commence: Once we have received and inspected that your item meets our exchange requirements we will process your new size requested right away. We will also send you a confirmation and a new tracking number for your package. 

If you need further help, please contact support@sbyminx.com and us girls will be excited and ready to help you complete the process.

From when a return parcel is received at our warehouse, we ask customers to allow up to 7 business days for their return to be finalised. Please note, during launch periods we ask customers to allow up to 10-14 business days for their return to be processed.

Our Returns Team is busily working through all return parcels to ensure you receive your store credits as quickly as possible. 

When sending your return parcel at the post office, we recommend to ensure your parcel has return tracking. This way, you can track your parcel in transit to our warehouse, and see exactly when it is delivered. From when a return parcel is received at our warehouse, we ask customers to allow up to 7 business days for their return to be finalised. 

Customers are required to cover shipping costs when returning items. We suggest to use standard or regular shipping, as this will be the most cost effective option. We recommend ensuring your parcel has return tracking, so you can track your parcel in transit to our warehouse, and see exactly when it is delivered.

Yes, you can! Please include a note in your parcel with a brief description of each item you are returning, with their corresponding order numbers. On the note, please also include your full name, and the return order number you were issued via our online returns portal. 

Some products that are on final clearance cannot be returned. Products will clearly indicate if they are final sale on their respective pages. Please double check your sizing and read each product description before checking out. No store credits will be issued in exchange for sale items or final clearance items.

PAYMENTS

We accept: AfterPay, PayPal, Visa, Visa Debit, MasterCard, American Express, ZipPay, Shop Pay, Google Pay, Apple Pay and  Sezzle.

As we are an Australia based company, once an item is added to your cart and you proceed to the payment method, the products will automatically switch back to AUD. Now, this is purely for our financial records and you will be charged in your local currency. If you were to convert both currencies using the daily conversion rate, you will see both values equal the same amount. 

Store credits do not expire and can be used towards any future purchases.

Unfortunately, once an order has been placed, we are unable to apply discount codes or gift cards. If you have any further questions, please contact our Customer Service Team via support@sbyminx.com

PROMOTIONS

Enter your discount code in the‘Gift card or discount code’ field at the checkout. Once your discount code is entered, press ‘Apply’. You can only use one discount code per transaction.

Yes, you may use your discount code and gift card in the same transaction. However, you are unable to use your MN Rewards Vouchers in conjunction with a discount code, as these vouchers do act as discount codes.

ORDERS

Yes, all orders will receive an email order confirmation once an order has been placed online. You will then receive a secondary email notification with your tracking details upon dispatch.

Please ensure you enter your email address correctly at the checkout. Please note, depending on your email settings, your order confirmation may automatically be redirected to your junk or spam folder. If you still do not receive your order confirmation, please contact our Customer Service Team via email support@sbyminx.com with your full name, order number and correct email address.

As long as your order has not been dispatched, we are able to help you modify your order!

If on the rare occasion, you receive an incorrect or faulty item please contact our Customer Service Team via email support@sbyminx.com. Please include your order number, full name, email address and photos of the item within 7 days of receiving your order. Please do not lodge an online return request for an incorrect or faulty item, as our Customer Service Team will resolve these enquiries with you directly. For an incorrectly sent item, we will require you to return the item to our warehouse, and we will arrange to promptly ship you the correct item. 

Please note, there is no lifetime warranty on any of our products. They are all subject to wear and tear over time, depending on how you care and wash your items.

There might be a slight fit and feel difference in the same style across different colours. In the manufacturing process, some dye requires more settling time than others. As a result, some coloured garments may fit and feel a little differently to others in the same style and size. Therefore, we suggest to size up if you are in between sizes for a more comfortable fit. 

Unfortunately, there are alot of scam accounts going around which will pretend to impersonate a business to get unsuspecting customer to click links. This will result in them being scammed.

Please ensure on Instagram you only follow @strongbyminx. This are our only account, and any communication will be through this account only. We will never ask you for your personal details, nor link you outside of our website.

If you do come accross an account please report and block this.