Returns Policy

STRONGBYMINX RETURNS POLICY

When it comes to activewear we understand it’s vital to find your perfect fit. That’s why we offer a 7 day exchange period on the size only after the purchase has been received. 

We do not offer any returns or exchanges for change of mind (on colour or style) so please choose carefully before placing your order. 

Please email support@sbyminx.com if you believe your product is damaged or faulty. We will treat this with the highest of priority.

HOW TO LODGE AN EXCHANGE IN 3 EASY STEPS:

1. Meet Exchange Conditions 

To be eligible for exchange, the item must be

  • Returned in its original condition, unused and unwashed with all tags attached 
  • Free from make up, fake tan, animal hair, and scents such as deodorant perfume or washing powder 
  • Garments with distinct odour, blemished, signs of wear and tear will not be accepted
  • Items which are outside of our 7 day exchange period can not be returned. if you have any further queries, please contact our team at support@sbyminx.com
  • Items marked under "SALE" or "SAMPLE" are final and is not eligible for returns or exchanges. Please make sure you've thoroughly read the list of possible faults in all SAMPLE products before checking out as they are discounted for this reason

We ask that you are careful when trying on our garments because upon inspection, if your return doesn't meet the above criteria we will unfortunately have to send it back to you.

2. Contact us to notify initiation of your return

Please contact us via support@sbyminx.com to inform us that you are going to initiate a return before proceeding to post so we are able to keep your size aside.

Please make sure that you state your order number, the style (if there is multiple ordered) and new size you want to exchange for. 

3. Send back your item with return form 

Fill out the return form we attach with your order with all the correct information

RETURN TO THE FOLLOWING ADDRESS:

PO BOX 4236 KIRWAN QLD 4817

Please Note: Customers are responsible to cover all costs involved with returning products. We also recommend that you ask for a tracking number as MINX is not responsible for your item if it goes missing.

Exchange Commence: Once we have received and inspected that your item meets our exchange requirements we will process your new size requested right away. We will also send you a confirmation and a new tracking number for your package. 

If you need further help, please contact support@sbyminx.com and us girls will be excited and ready to help you complete the process.